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7 November, 21:26

What is automatic call distribution? multiple choice directs customers to use touch-tone phones or keywords to navigate or provide information. all of these. routes inbound calls to available agents by means of a phone switch. automatically dials outbound calls and when someone answers, the call is forwarded to an available agent?

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  1. 7 November, 21:49
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    Routes inbound calls to available agents by means of a phone switch. This is used for inbound calls.
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