As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

A) dissonance.

B) labor.

C) conflict.

D) incongruence.

Question

Terrence Carpenter

Business

2 December, 01:40

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

A) dissonance.

B) labor.

C) conflict.

D) incongruence.

+5

Answers (1)

Know the Answer?

Addison Estes · Answer 1

emotional dissonance.

Explanation:

Emotional dissonance -

It refers to the situation of mental status, where there is confusion between the emotions experienced by the employees and the emotion which is required to have for working in the organisation, is referred to as emotional dissonance.

The condition makes the employees very agitated and unhappy for the job, and is not able to enjoy their work.

Hence, from the given scenario of the question,

The correct option is emotional dissonance.

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:A) dissonance.B) labor.C) conflict.D) incongruence.