The idea that every distribution channel must work together to deliver a unified and consistent customer experience is called:

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Emely West

Business

12 October, 13:01

The idea that every distribution channel must work together to deliver a unified and consistent customer experience is called:

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Darnell Hardin · Answer 1

The idea that every distribution channel must work together to deliver a unified and consistent customer experience is called the omnichannel.

The omnichannel is used in businesses to improve their customer satisfaction and experience. This channel provides companies with ways to think and feel what a customer would feel when doing with different organizations. The entire purpose of the omnichannel is to provide consumers with the best consumer experience they possibly can.