What is the problem associated with service quality standards such as "be nice" or "do what the customers want"?
a. They create low expectations.
b. They are not specific.
c. They do not allow for the voice-of-customer process.
d. Most employees are unwilling to do what customers want.
e. They create a delivery gap.
Answers (1)
Know the Answer?
Not Sure About the Answer?
Find an answer to your question 👍 “What is the problem associated with service quality standards such as "be nice" or "do what the customers want"? a. They create low ...” in 📗 Business if the answers seem to be not correct or there’s no answer. Try a smart search to find answers to similar questions.
Search for Other Answers
You Might be Interested in
Caralee's coworker mohammed, who is muslim, celebrates ramadan for one month each year; during this time, he fasts from sunrise to sunset. donuts and muffins are usually served at meetings in their company.
Answers (1)
A hardware store will run an advertising campaign using radio and newspaper. every dollar spent on radio advertising will reach 60 people in the "under $30,000" market, and 40 people in the "over $30,000" market.
Answers (1)
Kroger's 2016 financial statements show net operating profit after tax of $2,286 million, net income of $1,975 million, sales of $115,337 million, and average net operating assets of $18,616 million.
Answers (1)
The Kilp Sisters Trust is required to distribute $60,000 annually equally to its two income beneficiaries, Clare and Renee. If trust income is not sufficient to pay these amounts, the trustee can invade corpus to the extent necessary.
Answers (1)
Which of the following variances are most similar with respect to the manner in which they are calculated? Multiple Choice Labor rate variance and labor efficiency variance. Material price variance and material quantity variance.
Answers (1)
New Questions in Business
In which year were tobacco commercials banned from network television in the united states?
No Answers
Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should Group of answer choices a. direct Maggie toward a job with more autonomy. b.
Answers (1)
Consider this argument: "The kidnappers have taken eight people hostage and are holding them at a farmhouse just outside town. If the SWAT team assaults the farmhouse, the hostages could be killed.
Answers (1)
Rent seeking is an attempt to A. use the government for individual benefit at the expense of others. Regulatory capture is an example of this, where a regulatory agency makes decisions benefiting the firm being regulated. B.
Answers (1)
An Insurance company is a business in which it pays to the company if there is a loss, damage, treatments or injury for the payment of premium amount. It calculates the risks that has occurred and pays to compensate the premium amount.
Answers (1)