In service blueprinting poka-yokes are procedures that block mistakes from becoming service defects. Group of answer choices True False

True

Explanation:

"Poka - yoke" is a Japanese term which relates to mistake proofing. The term signifies correcting accidental errors and preventing those from forming part of a product.

The term emphasizes upon creation of such manufacturing techniques which can be used for proofing errors so that operations can be carried out smoothly, efficiently and error free.

The term was first used by Shigeo Shingo. It represents a control measure which aims at detection of mistakes and errors on timely basis so as to avoid them from becoming part of the product.