When Theo complained out loud that the hotel restaurant did not serve breakfast late enough in the morning, a hotel worker overheard him and went to the kitchen. When the hotel worker returned, he presented Theo with a plate of sweet rolls, a cup of coffee and the hotel's apology for having to close down the breakfast service early. Which service recovery strategy is being used in this example?
A. Make the service fail safe
B. Learn from lost customers
C. Treat customers proactively
D. Use procedural fairness
E. Respond quickly
Answers (1)
Know the Answer?
Not Sure About the Answer?
Find an answer to your question 👍 “When Theo complained out loud that the hotel restaurant did not serve breakfast late enough in the morning, a hotel worker overheard him ...” in 📗 Business if the answers seem to be not correct or there’s no answer. Try a smart search to find answers to similar questions.
Search for Other Answers
You Might be Interested in
When a tax is levied on the sellers of a good a) the supply curve shifts upward by the amount of the tax. b) quantity demanded decreases for all conceivable prices of the good. c) quantity supplied increases for all conceivable prices of the good.
Answers (1)
Which of the following best describes the relationship between factory owners in the North and people in the South during the late 1800s? a. Northern factory owners depended on the South for factory workers to produce goods. b.
Answers (1)
Certain conditions, such as dismemberment or total and permanent blindness, will automatically qualify the insured for full disability benefits.
Answers (1)
Kevin bought 235 shares of Intel stock on January 1, 2019, for $64 per share, with a brokerage fee of $135. Then, Kevin sells all 235 shares for $82 per share on December 12, 2019. The brokerage fee on the sale was $185.
Answers (1)
What are two main goals in managerial accounting for reporting on and analyzing departments?
Answers (1)
New Questions in Business
An industry with oligopolistic competition faces falling profits and its sales growth is slow. Demand for individual brands has become quite elastic--as consumers see competing products as almost homogeneous. Several firms have dropped out.
Answers (1)
Ros Corporation's flexible budget cost formula for indirect materials, a variable cost, is $0.90 per unit of output.
Answers (1)
The process by which goods, services, or ideas are used and transformed into value is referred to as cost behavior analysis.
Answers (1)
Globalization increases the interdependency of the world's countries. Inflation in one country would most likely
Answers (1)
On July 9, Sheb Company sells goods on credit to Wooley Company for $5,000, terms 1/10, n/60. Sheb receives payment on July 18. The entry by Sheb on July 18 is: A. Cash 5,000 Accounts Receivable 5,000 B.
Answers (1)