Isabelle, customer relations manager at future tools, inc., must inform her clients of a 25 percent price increase for all services. in doing so, she should be sure to

In doing so, she should be sure to emphasize clients' options for saving money, such as bundling services or choosing less comprehensive plans.

Telling this options will reduce the chance of that customer to stop using the service and move out to another competitor. Providing saving money options will give a reward for customers who are loyal to the company and make them feel valued.