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16 September, 03:53

According to the case, lyft attempts to differentiate itself from uber primarily through which of the building blocks of service quality

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  1. 16 September, 04:18
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    The correct answer is empathy.

    Explanation:

    Empathy is the ability of one person to understand the emotional universe of another.

    It is one of the fundamental skills that people in charge of customer service must have. Empathy is a fundamental skill in customer service, it is the ability to understand the other's problem, almost feel it, live it and know how to respond by putting ourselves in the other's shoes.

    Once we truly understand our clients' frustration, fears and grievances, we can begin the process of delivering a great experience for them.
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