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19 September, 05:23

When establishing criteria to measure the success of a customer-oriented business, managers should:?

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  1. 19 September, 05:27
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    Managers should conduct a 360 evaluation of staff performance. This includes gathering feedback from suppliers, customers, and other employees. Customer surveys, with an incentive, are an effective way to measure success and gather target feedback. A key performance indicator for this type of business is customer retention.
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