Total Quality Management (TQM) is a management approach that places emphasis on continuous process and system improvement as a means of achieving customer satisfaction to ensure long-term company success.

1. True

2. Flase

The correct answer is True.

Explanation:

It is known as total quality management to a business management strategy that consists of the study and assessment of the concept of quality in each of the phases of a production process. The purpose is the constant improvement of goods and services offered and the achievement of greater customer satisfaction. Another way to understand this concept is as a mechanism for studying and monitoring the processes and human work of a firm.

The denomination of total is understandable from the perspective that the quality required and evaluated in the strategy includes both the different levels and elements of a company and the human group that works in it. That is, the search for quality prevails in each of the different organizational processes.