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27 February, 18:41

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting?

A) Service Console Macros

B) Lightning Guided Engagement

C) Path for Cases

D) Lightning Flow Component.

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Answers (1)
  1. 27 February, 18:55
    0
    B

    Explanation:

    Lightning Guided Engagement is the feature a Consultant should recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting.
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