Snuggables sells microwaveable heat packs online. Their sales software collects customer/sales information and shares it with the customer service and sales departments. None of the customer complaints or suggestions reach the product development person, however. Which step of the three-step processes for success is Snuggables failing to use fully?

Answer: The customer service department

Explanation:

Customer service is one of the most vital group in any organization, because they relay and interact information and complain customers have to the producers for either amendment or improvement. Customer service is not just an ordinary department but a vital one in an organization. It is the bridge between the customer and manufacturer or service provider, hence it should be used fully so the organization gets the best out of it for the sake of their products or services.