As a manager at Johnson Electric, an armature motor manufacturer, Oliver is responsible for quality. As he carries out his controlling function, Oliver sets the standard for the number of defective parts per million, and then he gathers the data measuring the actual performance. What third step of the control function should Oliver take next?

Third step in control function is to take corrective action

Explanation:

Control function is one the important managerial functions where the manager compares actual performance with that of estimated by the management. In case of any deviation, the manager prepares the corrective course of action and communicates the same to the upper management.

The upper management keeps this feedback in mind while formulating goals and objectives in future. Here, Oliver compares actual performance based on number of defective parts set and takes corrective action if actual number of defective parts is more than estimated.