Organizations are using social computing in which of the following functions?

a) Marketing

b) Customer Relationship Management

c) Human Resource Management

d) All of these

D) All of these

Explanation:

Social computing is related to Computer Science. It however, looks at the intersection or link that exists between computational systems and social behavior. Social Computing specifically observes human or social behavior and used the data gathered to design systems, software and environments that can interact socially with humans. The objective of this design is to make information on several areas available to people and also allow for adequate interactions.

Social computing is everywhere, from the e-mails to the use of the social media, advertisements and use of blogs among several others. Social computing therefore is not just used by organisations for only a single function but it is now integrated into most if not all the functions of businesses.

For instance, social networks and blogs are currently being used for marketing. Customer needs can be tailored based on their cookies from their browsers and then relevant sales or product information can be sent to individual customers based on preferences. This is Customer Relationship Management. Finally, It is easier to recruit now and check the status of individual employee or potential employee on social sites, send them emails as well as instant messages.