Classify each of the following key performance indicators according to the balanced scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. (Select all that apply.) Performance Indicator Perspective

a. Employee satisfaction ratings

b. EVA

c. New product development time

d. Customer retention

1. Employee satisfaction rating could be linked to internal business perspective.

2. EVA (Economic Value Added) could be linked to Financial perspective.

3. New product development time could be linked to learning and growth perspective

4. Customer retention could be linked to customer perspective

Explanation:

1. To know employee satisfaction ration, there is a need for employee rating survey to be carried out internally by the company HR

2. Economic Value added is easily checked in the financial capacity experienced by the company overtime in terms of financial gains and losses.

3. New product development can be easily achieved when employer and employee are learning and growing on the business's and this brings new innovation for new products overtime.

4. A good employer and employee had better had s good customer retention skill which could be acquired when they both look from s customer perspectives.