Identify the appropriate step in the communication process.

Crystal Jenkins writes a recommendation report.

a. Sender encodes message

b. Sender has an idea

c. Message travels over channel

d. Feedback travels to sender

e. Receiver decodes message

The correct answer is letter "A": Sender encodes message.

Explanation:

Communication is the process of transmitting information from one party to another. The communication process has five (5) steps: encoding, planning, medium, decoding, and feedback. In the encoding step, the idea to be transmitted is schemed in letters, words or symbols without sending them to the channel.

Thus, by writing a recommendation report, Crystal Jenkins is in the encoding stage of communication.