Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent chats. Which feature should a Consultant recommend? A. Live Agent Queue-based routingB. Omni-channel Queue-based routingC. Case Skills-based Assignment RulesD. Omni-channel Skills-based routing
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Home » Business » Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent chats. Which feature should a Consultant recommend? A. Live Agent Queue-based routingB. Omni-channel Queue-based routingC.