A manufacturer of running shoes is implementing lean operation concepts into their production process. Which critical success factor would assure a smooth transition into the new program?

Understand consumers' needs and desires

Explanation:

Lean operation concepts is a Japanese manufacturing concept that tries to eliminate or at least reduce wastes or "muda". Any activity that consumes resources without adding value to the manufacturing or sales processes is considered a waste. The main benefit of lean operations is that companies tend to search and implement continuous improvement. The process itself doesn't stop since companies and their processes continuously evolve or change since consumers' needs also change.