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15 September, 17:37

Amazon offers customers customized recommendations based on previous purchases. Which of the following does this illustrate? A. Customer relationship management system B. Customer service system C. Customer reward system D. Knowledge management system E. Customer loyalty system

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  1. 15 September, 17:46
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    Answer: Option (A) is correct.

    Explanation:

    Customer relationship management is known as the approach to administering an organization's communication with current and potential individuals. It therefore, makes use of data analysis about individual's history with an organization in order to develop business relationships with individual, specifically concentrating on customer retention and finally making sales growth.
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