Ask Question
BusinessBusiness
10 November, 00:06

Xsis Inc. is an information technology (IT) and services company. It used to outsource its technical support calls to a company located in a Southeast Asian country. Xsis Inc. started receiving a lot of complaints from customers on language difficulties and delays in reaching senior technicians when speaking to support personnel. The reduction in the volume of calls for its services led Xsis Inc. to terminate its outsourcing contract. Identify the appropriate issue related to outsourcing that led Xsis Inc. to terminate its contract with the company in Southeast Asia.

a. Employee moraleb. Technical and legal issuesc. Negative impact on customer relationships and satisfactiond. Data security and integrity issues

+1
Answers (1)
  1. 10 November, 00:19
    0
    Answer:C=Negative impact on customer relationships and satisfaction

    Explanation:Xsis Inc being an IT and services company outsourced it's technical support calls to a company in Asia, this is called offshoring i. e outsourcing to a foreign company. the main issue is that this area is one if the core competence of an IT and service company and should not have been outsourced without proper monitoring of the service level agreements. outsourcing the call support means Xsis Inc will have to depend on the management, technical skills if the vendor to manage a very crucial aspect of their operation and from the above illustration, the vendors technical strength was poor leading to inability if customer's to reach senior technicians when the need arises, this led to customer dissatisfaction, which will off course lead to loss of patronage.

    Offshoring as in this case had language barrier as a major obstacle, the south east Asia vendors did not put enough infrastructure in place to cater for the customer's varying language need, this led to customer's dissatisfactionand sorely affects the customer relationship with Xsis Inc, because the customer sees the call support vendor as staff of Xsis and may not be aware of the outsourcing deal and even if aware really don't care, the connection is Xsis, the blame goes to Xsis and it is only rational for Xsis to cancel the contract and if possible insource this important function.
Know the Answer?
Not Sure About the Answer?
Find an answer to your question 👍 “Xsis Inc. is an information technology (IT) and services company. It used to outsource its technical support calls to a company located in ...” in 📗 Business if the answers seem to be not correct or there’s no answer. Try a smart search to find answers to similar questions.
Search for Other Answers
You Might be Interested in
In an economy where heating oil is the primary source of heat for most households, new supplies of natural gas, a substitute for heating oil, are discovered. Natural gas provides heat at a much lower cost.
Answers (1)
A steering committee is geared only towards the highest level of the organization and reports directly to the board of directors or the CEO. T/F
Answers (1)
here is much dispute over the impact that the Internet has had on today's youth. Based on the information you learned in this lesson and the research you will do online, you will write an essay of at least 250 words that will convince the audience
Answers (2)
Which organization is likely to face the most complex task environment - a biotechnology company trying to develop a cure for cancer or a large retailer like the gap or macy's? why?
Answers (1)
Which of the following is a valid reason for using credit? A. Purchasing a car so a homemaker can return to work B. Borrowing for a college education C. Purchasing an item that costs less now than it will later D. Paying for a medical emergency E.
Answers (1)
New Questions in Business
What term refers to a set amount of money kept in the cash register to make change with? A. Excess cash B. Standard cash stock C. Cash drop D. Cash float
Answers (1)
Torres travel's stockholders' equity at the beginning of march 2014 was $200,000. during the month, the company earned net income of $50,000 and paid dividends of $10,000. at the end of march 2014, what is the amount of stockholders' equity?
Answers (1)
In the Keynesian model, it is assumed that, when demand for a firm's product changes, the firm: A. changes prices to meet the demand. B. changes production levels to meet the demand. C. changes prices and production levels to meet demand. D.
Answers (1)
If you purchased a camera in Britain for 100 pounds what would be the price in U. S. dollars if one pound is worth 1.40? A:71 B:100 C:140 D:1400
Answers (1)
Gontier corporation stock currently sells for $64.18 per share. the market requires a return of 12 percent on the firm's stock. required: if the company maintains a constant 5.
Answers (1)
Home » Business » Xsis Inc. is an information technology (IT) and services company. It used to outsource its technical support calls to a company located in a Southeast Asian country. Xsis Inc.
Sign Up Forgot Password?