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20 August, 05:06

Consider a bank counter with two employees serving the customers. Deposit takes 5 minutes, cash withdraw takes 6 minutes, and electronic transfer takes 10 minutes. On average, there are 10 deposit transactions, 5 withdraw transactions, and 1 electronic transfer transactions in an hour. What is the utilization of the counter

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  1. 20 August, 05:35
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    75%

    Explanation:

    As we know that

    Utilization of the counter is

    = Required time : Capacity in terms of minutes per hour

    where,

    Required time is

    = 5 minutes * 10 deposit transactions + 6 minutes * 5 withdraw transactions + 10 minutes * 1 electronic transfer

    = 50 minutes + 30 minutes + 10 minutes

    = 90 minutes

    And, the capacity is

    = 60 * 2

    = 120 minutes

    So, the utilization is

    = 90 minutes : 120 minutes

    = 75%
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