Interview any business owner on how he/she ensures that the elements of TQM positively impact on the business

I interviewed a restaurant owner and here's how the element of TQM positively impact his business:

- Ethics & Integrity & Trust, he gain consumers trust through his ethic and integrity

- Training, he got more skillful workers

- Teamwork, teamwork created efficiency in his workforce

- Leadership, he gain respect from his employees

- Recognition, His restaurant is really well known in the area

- Communication, he could easily solve a conflict that arise in his workplace