A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will increase decrease be unchanged
b. Average flow time experienced by customers will increase decrease be unchanged
c. Average utilization of customer service representatives will increase decrease be unchanged
Answers (1)
Know the Answer?
Not Sure About the Answer?
Find an answer to your question 👍 “A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service ...” in 📗 Business if the answers seem to be not correct or there’s no answer. Try a smart search to find answers to similar questions.
Search for Other Answers
You Might be Interested in
g Your grandfather purchased a $1,000 face-value bond 10 years ago. When he purchased the bond, it had 30 years to maturity and a coupon rate of 5% paid annually. Now you want to sell the bond and read that the yield on similar bonds is 4.93%.
Answers (1)
Beall's is a chain of department stores that operates all over Florida. After serving Florida for 100 years, Beall's has learned that different merchandise is needed in order to satisfy the different needs of the customers who live in different
Answers (1)
What are government bonds?
Answers (1)
LG Inc, has done a long - term forecast of its balance sheet. The projected total assets for the next year are $200 million The current liabilities are projected to be $100 million and other long term liabilities are $70 million.
Answers (1)
Debra Company began operations on June 1. The following transactions took place in June: a. Purchases of merchandise on account were $1,200,000. b. The cost of freight to receive the inventory was $40,000. This was paid in cash. c.
Answers (1)
New Questions in Business
Detective Jones has worked in government law enforcement for twenty years and would like to try something new with her skills.
Answers (1)
2. If a series of severe storms in the Atlantic Ocean drastically significantly disrupted the transatlantic slave trade, which would most accurately describe the market for indentured servants in colonial America? a.
Answers (1)
On August 31, 2021, the general ledger of The Dean Acting Academy shows a balance for cash of $7,874. Cash receipts yet to be deposited into the checking account total $3,268, and checks written by the academy but not yet processed by the bank total
Answers (1)
Harry, Hermione, and Ron formed an S corporation called Bumblebore. Harry and Hermione both contributed cash of $40,300 to get things started.
Answers (1)
When Benjamin purchased a camera at Best Buy, the cashier asked him for his home zip code. Which of the following approaches was Best Buy using to identify the trade area for the store?
Answers (1)