During his tenure as the manager of a large toy store, Barry developed strong technical skills. He will soon be promoted to the position of regional manager for several branches of the toy store. Barry's boss informs him that in this new role, he will need to communicate, coach, and motivate other managers. In this case, which of the following management skills is his boss describing?

a. Human skillsb. Conceptual skillsc. Processing skillsd. Technical skills

A.

Explanation:

Human Skills (Emotional Intelligence) refers to the capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions in ourselves and in our relationships.

Being able to monitor and regulate one's own and others feelings and to use feelings to guide thought and actions. The ability to work with and through other people and to work effectively as a group member.

Ability to motivate, facilitate, nurture, coach, coordinate, lead, communicate and resolve conflicts, ability to bring out the best in people.

Emotional competencies play a far greater role in superior job performance than do cognitive ability and technical expertise. (Pure intellect and expertise)