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19 October, 01:16

Which of the following are characteristics of productive conflicts

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  1. 19 October, 01:37
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    using I-language, focusing on issues and critically evaluating ideas

    Explanation:

    "Productive conflict" refers to giving both parties who have varying opinions a chance to speak their arguments or positions. The goal of this is for both parties to arrive at a resolution in the most graceful way as possible.

    Using "I-language" allows the person to be heard without asserting aggressiveness. It doesn't lead to defensiveness, thereby reducing the other side from retaliating.

    "Focusing on issues" allows the focus to be centered on what matters the most. This allows both parties to concentrate and deal with the issue properly.

    "Critically evaluating ideas" allows each party to come up with a reasoned judgement and analyze the opinion of the other person. Both positive and negative side should be addressed in order for the conflict to be productive.
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