Technology and competition continue to accelerate the pace of business; thus, business writers switch to increasingly faster means of communication. Consider the following scenario, and determine if a faster communication channel would be more appropriate.

1. Marianna is writing a letter to a customer informing him that Flannery Electronic will not be able to replace his defective stereo because the warranty has expired.

O Marianna should call the customer.

O Marianna should send the message as an e-mail.

O Marianna has chosen the correct channel.

Question

Yusuf

Business

1 February, 23:00

Technology and competition continue to accelerate the pace of business; thus, business writers switch to increasingly faster means of communication. Consider the following scenario, and determine if a faster communication channel would be more appropriate.

1. Marianna is writing a letter to a customer informing him that Flannery Electronic will not be able to replace his defective stereo because the warranty has expired.

O Marianna should call the customer.

O Marianna should send the message as an e-mail.

O Marianna has chosen the correct channel.

+4

Answers (1)

Know the Answer?

Willie Keith · Answer 1

The correct answer is letter "C": Marianna has chosen the correct channel.

Explanation:

Technology has allowed businesses to use different electronic means of communication to fasten most of their processes. However, e-mails, phone calls, or text messages are somehow seen informal. Then, for major situations that could lead to complaints or trials, companies must still use traditional methods of communication such as letters.

Thus, Marianna has chosen the correct channel of communication by sending a letter to a consumer whose warranty has expired explaining the replacement request filed will not proceed.