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16 December, 21:14

One of your coworkers frequently complains about problems she's having with a customer. you decide to:

a. tell her what you believe she is doing wrong.

b. empathize with her and explain that some customers just cannot be happy.

c. tell her to channel her energies into finding a solution instead of complaining.

d. ask her if she would like to discuss the situation and try to find a solution together.

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  1. 16 December, 21:30
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    I think the correct answer would be ask her if she would like to discuss the situation and try to find a solution together. It is the most ethical and logical action to this type of problems. Talking it out and brainstorming what should be done is a good suggestion.
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