Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend

Question

Kiersten Gonzalez

Business

25 December, 05:09

Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend

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Answers (1)

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Alexandria Casey · Answer 1

Email to case

Explanation:

Email to case is an innovative platform that allows a company keep all emails within their network firewall.

It allows receipt of emails larger than 25mb from customers.

When customer's emails are received, they are turned into cases that can be tracked for easy resolution.

This will be a good solution for Universal Containers as it solves the problem of having emails within its firewall, and provides a way for the 200 support agents resolve customer challenges through cases generated.