When managers are engaged in problem solving, there are several steps they should go through in order to prevent themselves from providing a resolution to a problem that is unrelated to the actual issue under examination. Which of the following most correctly delineates the steps in problem-solving?
a. Defining the problem, generating alternatives, selecting an alternative, implementing and evaluating the solution.
b. Analyzing, adopting an alternative, preparing for negative consequences.
c. Brainstorming, norming, determining a solution, implementing.
d. Planning, preparing, evaluating results.
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