Although e-mail has replaced paper memos for many messages inside organizations and for some letters to external audiences, hard-copy messages tend to carry more weight and are taken more seriously.

True or False

Answer: True.

Explanation:

With the rise in the use of email to communicate during a business transaction, the hard-copy message still has a higher value than the emails: this is because hard copy messages can easily be kept for reference purposes and also they most times bear the stamp and signature of the person (s) transacting the business.