Monique is the operations manager of a chain of hair salons in upscale urban neighborhoods. Customers in these neighborhoods expect high quality services and products, and Monique is struggling to use the salon's resources efficiently and effectively to provide the level of quality the areas' customers demand. What will most likely happen if Monique can't find a way to meet customers' demands for quality

Question

Jovanni Barker

Business

17 April, 08:12

Monique is the operations manager of a chain of hair salons in upscale urban neighborhoods. Customers in these neighborhoods expect high quality services and products, and Monique is struggling to use the salon's resources efficiently and effectively to provide the level of quality the areas' customers demand. What will most likely happen if Monique can't find a way to meet customers' demands for quality

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Answers (1)

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Levi Burns · Answer 1

Multiple Choice

A. The hair salons will be forced to move to a less demanding neighborhood.

B. The hair salons will be taken over by competitors in the area.

C. The hair salons will stay in business, and customers will adapt to their services and products.

D. The hair salons will be converted into a different type of business that can succeed in this area.

E. The hair salons will go out of business.

Answer:

Option B. The hair salons will be taken over by competitors in area.

Explanation:

The reason is that when the quality of the product that the seller promised is not delivered the customer satisfaction level drops significantly and thus moves towards the other seller which results in the loss of the customer. So this means if the business is not delivering the desired quality then it will keep loosing business customers because the competitor will take over the lost business.