According to Scott, the chief operating officer of Barcelona Restaurant Group, the only way a business can ensure to have enthusiastic, nice, fun employees is by: a. paying them higher salaries than the industry standards. b. appraising the employees regularly. c. hiring people who possess these qualities. d. training the employees to acquire these qualities. According to Scott, the chief operating officer of the Barcelona Restaurant Group, his company is always hiring because: a. people constantly move in the restaurant business. b. it wants to reduce cost by replacing high-salaried employees with low-salaried employees. c. it hires employees only for short term. d. it wants to improve performance by creating job insecurity among its employees.

Answer: Hiring people who possess these qualities.

People constantly move in the restaurant business.

Explanation:

According to Scott, the chief operating officer of Barcelona Restaurant Group, the only way a business can ensure to have enthusiastic, nice, fun employees is by hiring people who possess these qualities. When an employee is nice, enthusiastic and fun to be with, this kind of employee will bring his characters along in whatever he do in the organization and it will be easier to relate with customers than someone who has the opposite of the characters mentioned.

According to Scott, the chief operating officer of the Barcelona Restaurant Group, his company is always hiring because people come and go in the restaurant business. Employees don't usually stay for a long time and. he also believes he has the legitimate power to fore any employee.