A manager wrote a message using simple, straightforward language and focused on objective evidence by credible sources to support his claims. The arguments were fair, logical, and objective and avoided emotional appeals and high-pressure pitches. Which was the manager likely doing?

The manager wrote his message using a speech technique to try to convince a hostile audience. This happens when the audience to whom the manager addressed the message might be resilient and unwilling to hear what he had to say, so he used essential elements in his message as objective evidence and reliable sources to make his claim better substantiated and accepted.