The manager of the customer service division of a major consumer electronics company
is interested in determining whether the customers who have purchased a videocassette
recorder made by the company over the past 12 months are satisfied with their products.
The possible responses to the question "Are you happy, indifferent, or unhappy with the
performance per dollar spent on the videocassette recorder?" are values from a
a. discrete numerical random variable.
b. continuous numerical random variable
c. categorical random variable.
d. parameter.
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