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2 May, 12:54

A customer support job requires workers to complete a particular online form in 60 seconds. Les can finish the form in 70 seconds. What is his efficiency? Les's efficiency is nothing %. (Enter your response rounded to one decimal place.)

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  1. 2 May, 13:00
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    85.7%

    Explanation:

    Note that the requirements is that workers complete one form in 60 seconds, in one hour they have completed 60 forms x 60 minutes = 3600s for 60 forms.

    But Les case is different, he can complete one form in 70 seconds, implying that in one hour he completes

    70 seconds x 60 minutes = 4600 seconds. ie (3600/70 = 51.43 seconds per form)

    The percentage difference is calculated by dividing the amount Les can complete in an hour by the workers standard x 100

    (51.43/60 = 0.857 x 100 = 85.7%

    Thus, Les is 85.7% efficient with the standards set by his employer.
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