It's been a very busy day, and you have just received a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you havespoken with her. Your best course of action is to:a) Ask the customer to wait and ask the employee who last dealt with her why the problem was not fixed. 1ptb) Ask the customer to wait and ask the employee who last dealt to speak with her. 0ptsc) Apologize to the customer and ask if she would like to speak with a supervisor. 1ptd) Apologize to the customer and ask how you can fix the problem

Question

Samuel Moran

Business

17 November, 23:59

It's been a very busy day, and you have just received a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you havespoken with her. Your best course of action is to:a) Ask the customer to wait and ask the employee who last dealt with her why the problem was not fixed. 1ptb) Ask the customer to wait and ask the employee who last dealt to speak with her. 0ptsc) Apologize to the customer and ask if she would like to speak with a supervisor. 1ptd) Apologize to the customer and ask how you can fix the problem

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Answers (1)

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Andre Jensen · Answer 1

Answer: The correct answer is "d) Apologize to the customer and ask how you can fix the problem".

Explanation: The best course of action is option d) "Apologize to the customer and ask how you can fix the problem" because despite being a busy day it should be made available to the customer especially if he has already complained 3 times about the same problem and nobody offered him a solution.