It's been a very busy day, and you have just received a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you havespoken with her. Your best course of action is to:a) Ask the customer to wait and ask the employee who last dealt with her why the problem was not fixed. 1ptb) Ask the customer to wait and ask the employee who last dealt to speak with her. 0ptsc) Apologize to the customer and ask if she would like to speak with a supervisor. 1ptd) Apologize to the customer and ask how you can fix the problem
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