Glenn bought a ladder at the local hardware store. He took it home and read the instructions then set it up by following the instructions and the diagrams on the ladder itself. The ladder had been tested by the manufacturer for quality and reliability. He used it several times over the next year, becoming more comfortable with using it each time. The last time he used it, he was painting the eves of his house and, while stretching to reach a corner, the brace on the ladder gave way causing him to fall to the ground and break his leg. Which of the basic consumer rights was violated by the ladder company? a. The right to safety b. The right to be informed c. The right to be heard d. The right to choose

Question

Iyana Quinn

Business

22 November, 01:09

Glenn bought a ladder at the local hardware store. He took it home and read the instructions then set it up by following the instructions and the diagrams on the ladder itself. The ladder had been tested by the manufacturer for quality and reliability. He used it several times over the next year, becoming more comfortable with using it each time. The last time he used it, he was painting the eves of his house and, while stretching to reach a corner, the brace on the ladder gave way causing him to fall to the ground and break his leg. Which of the basic consumer rights was violated by the ladder company? a. The right to safety b. The right to be informed c. The right to be heard d. The right to choose

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Answers (1)

Know the Answer?

Ruth Archer · Answer 1

A). The right to safety.

Explanation:

As per the given description, the ladder company has violated the basic consumer right of 'right to safety' as it led the consumer Glenn to cause 'leg injury due to the product'. In the 'Consumer Bill of Rights', the 'right to safety' protects the consumers against any kind of damage or injury caused to them due to a specific product. The ladder company should have mentioned a precaution to 'prevent the ladder for stretching' and a disclaimer to specify the time limit for which it could work efficiently. Therefore, the ladder company has disregarded this right that has led Glenn to have a severe injury and he has the right to sue the company for it. Thus, option A is the correct answer.