A guest calls to make a reservation. she tells you her friend made a reservation for $315 versus the $350 you are quoting as a rate. you explain to the guest that her friend did not book with your hotel. the caller becomes irate. how do you handle the situation?
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Home » Business » A guest calls to make a reservation. she tells you her friend made a reservation for $315 versus the $350 you are quoting as a rate. you explain to the guest that her friend did not book with your hotel. the caller becomes irate.