When Grace wanted to buy a new pair of shoes, she went to Zappos because she really likes the wide variety of styles they carry and the free shipping policy. The people at Zappos who maintain the company's website, manage the inventory, and ship the shoes are performing:

Support processes

Explanation:

Support processes are not directly involved in the production process but are required to execute operations or management processes. For example support procurement, inventory replenishment, and machine maintenance.

In this scenario Grace wanted to buy a shoe. She loved their wide variety and shipping. The staff that enabled these qualities are support staff that maintain the company's website, manage the inventory, and ship the shoes.

Answer: support processes

Explanation: Support processes are a set or series of procedures that ensure the functioning of key processes and overall operations of a firm. While they are not directly involved in the manufacturing of products or creation of services, support processes are there to facilitate the execution of operating or management functions; they ensure the firm's resources are in the right amount and desired quality and so on. Such processes include: supply procurements, inventory replenishment etc.