A business determines that 75% of its customers are satisfied. This business also learns that 80% of a leading competitor's customers are satisfied. If this business implements a program to reach 80% customer satisfaction, this is called?

Question

Carina Cameron

Business

1 August, 02:42

A business determines that 75% of its customers are satisfied. This business also learns that 80% of a leading competitor's customers are satisfied. If this business implements a program to reach 80% customer satisfaction, this is called?

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Zariah Harding · Answer 1

This is called managing to the averages

Explanation:

If this business implements a program to reach 80% customer satisfaction, this is called managing to the averages