At work, Mario was trying to show Jenessa the new procedure for stocking the shelves. Jenessa kept working as he explained and quickly became frustrated because Mario kept telling her she was doing it wrong. What could Jenessa have done first to be a better active listener?
She could have read the employee memo that explained the new procedure.
She could have asked clarifying questions to make sure she understood.
She could have stopped what she was doing to give Mario her full attention.
She could have restated what he said in her own words.
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