Which two benefits can be expected from KCS adoption if universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology?
A. A knowledge article life cycle that is implemented correctly the first time and does not need to change.
B. A knowledge article life cycle that evolves based on usage and demand.
C. Reduced issue resolution time
D. Reduced first contact resolution.
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