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12 December, 07:47

Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?

A. Enable Knowledge and ArticlesB. Enable Entitlement and MilestoneC. Enable question-to-case functionalityD. Enable Case Escalation rules

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  1. 12 December, 08:07
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    the Administrator will meet this requirement if the administrator Enable Entitlement and Milestone.

    Answer (B) is the correct approach that Universal Containers can adopt.
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