A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform next?

A) Re-establish a new theory or escalate

B) Establish a plan of action to resolve the problem

C) Document findings, actions, and outcomes

D) Implement preventative measures

Question

Mina Hart

Computers & Technology

16 September, 22:35

A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform next?

A) Re-establish a new theory or escalate

B) Establish a plan of action to resolve the problem

C) Document findings, actions, and outcomes

D) Implement preventative measures

+3

Answers (1)

Know the Answer?

Nicolas Huynh · Answer 1

The answer is "Option A"

Explanation:

Escalation is the process of manipulating a bug, design failure in software program to obtain elevated access to the resources, which are usually shielded from the user, and wrong choices can be described as follows:

In option B, It is wrong because It can't provide any type of problem-solving. In option C, It is wrong because it is a searching module. In option D, It is wrong because it is used to verify the system.