A cloud provider is deploying a new SaaS product comprised of a cloud service. As part of the deployment, the cloud provider wants to publish a service level agreement (SLA) that provides an availability rating based on its estimated availability over the next 12 months. First, the cloud provider estimates that, based on historical data of the cloud environment, there is a 25% chance that the physical server hosting the cloud service will crash and that such a crash would take 2 days before the cloud service could be restored. It is further estimated that, over the course of a 12 month period, there will be various attacks on the cloud service, resulting in a total of 24 hours of downtime. Based on these estimates, what is the availability rating of the cloud service that should be published in the SLA?

Question

Ralph Brown

Computers & Technology

21 June, 05:09

A cloud provider is deploying a new SaaS product comprised of a cloud service. As part of the deployment, the cloud provider wants to publish a service level agreement (SLA) that provides an availability rating based on its estimated availability over the next 12 months. First, the cloud provider estimates that, based on historical data of the cloud environment, there is a 25% chance that the physical server hosting the cloud service will crash and that such a crash would take 2 days before the cloud service could be restored. It is further estimated that, over the course of a 12 month period, there will be various attacks on the cloud service, resulting in a total of 24 hours of downtime. Based on these estimates, what is the availability rating of the cloud service that should be published in the SLA?

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Answers (1)

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Adalynn Richards · Answer 1

99.6

Explanation:

The cloud provider provides the certain modules of the cloud service like infrastructure as a service, software as a service, etc to other companies. The cloud provider implements a new SaaS service that includes a cloud platform also the cloud provider intends to disclose the Service Level Agreement that is score based on its approximate accessibility during the next 12 months.

The Cloud providers predict that, depending on past cloud system data, it is a 25 % risk that a physical server holding the cloud platform will fail therefore such a failure will require 2 days to recover the cloud service so 99.6 is the Cloud storage accessibility ranking, to be released in the SLA.