After configuring a static IP address on a desktop computer, the technician finds that he cannot communicate with other devices on the LAN. He verifies that the IP address and subnet mask are in the correct IP subnet. While the technician is troubleshooting, another user complains that she can no longer access the network. No other users seem to be having any problems. What could be the cause of the problem?

Question

Kayleigh Ibarra

Computers & Technology

8 January, 17:10

After configuring a static IP address on a desktop computer, the technician finds that he cannot communicate with other devices on the LAN. He verifies that the IP address and subnet mask are in the correct IP subnet. While the technician is troubleshooting, another user complains that she can no longer access the network. No other users seem to be having any problems. What could be the cause of the problem?

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Answers (1)

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Daniel Parker · Answer 1

Duplicate IP address

Explanation:

A duplicate IP address means the technician assigned an IP address that is part of the DHCP pool and is already being used by another computer on the network. This causes an IP conflict which denies both users access to the internet. IP conflicts can be resolved by allowing DHCP to assign an IP address to the computer, then once the IP address has been assigned convert it to a static address.