At a local burger chain, a customer became extremely angry. Everyone took notice at the person, who was yelling at anyone he could. Donald, the branch manager, politely approached the customer and quickly defused the situation. What type of skills did Donald display?
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At a local burger chain, a customer became extremely angry. Everyone took notice at the person, who was yelling at anyone he could. Donald, the branch manager, politely approached the customer and quickly defused the situation.
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