Universal Containers recently rolled out a Lightning Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.
Which two actions should a Consultant recommend to address the lack of quality checking?
A. Require that an article be added when closing a case.
B. Enable and configure wildcards for article searches.
C. Set up an intuitive Data Category hierarchy.
D. Restrict the Manage Articles user permission.
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Home » Computers & Technology » Universal Containers recently rolled out a Lightning Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.