You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?

Question

Annika Hull

Computers & Technology

30 May, 22:45

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?

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Answers (1)

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Landin Boone · Answer 1

establish a Remote Desktop connection and update the driver.

Explanation:

Based on the scenario being described within the question it can be said that the best option in this situation would be to establish a Remote Desktop connection and update the driver. This connection will allow you to control the user's computer from wherever you are located and manually perform the update yourself without having to travel to the user's location. Which will make it easier for both you (IT tech) and the client.