The CIO of the company has asked you as IS Manager to investigate the implementation of a new information system dealing with the handling of customer service. The CIO hands you a very good and extensive list of User Requirements that has been designed through a long analysis process developed with the user areas and asks you to analyze and recommend one of the following implementation options:

-SaaS (cloud-based, multi-tenant)

-Acquire a packaged, ready-made system from a vendor

-Develop the system internally with your own resources

-Any other implementation options.

Briefly describe and analyze the noted options above, with a good list of advantages and disadvantages, and then include your well-detailed recommendation for implementation.

Question

Precious Rice

Computers & Technology

25 June, 17:38

The CIO of the company has asked you as IS Manager to investigate the implementation of a new information system dealing with the handling of customer service. The CIO hands you a very good and extensive list of User Requirements that has been designed through a long analysis process developed with the user areas and asks you to analyze and recommend one of the following implementation options:

-SaaS (cloud-based, multi-tenant)

-Acquire a packaged, ready-made system from a vendor

-Develop the system internally with your own resources

-Any other implementation options.

Briefly describe and analyze the noted options above, with a good list of advantages and disadvantages, and then include your well-detailed recommendation for implementation.

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Answers (1)

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Gracelyn · Answer 1

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Explanation:

After going through the User Requirements:

1. We would choose SaaS if we need any of the following according to the User Requirement:

Scalable usage Flexible Payment options Automatic Updates Accessibility and Persistence

2. We would get a ready made system from a vendor if:

The product of the another vendor satisfies all the user requirement. The product purchase would incur profit.

3. We would develop the system internally with our own resources if:

The data and information provided by the client is of high privacy. There is no available product in the market which would satisfy the user requirement.

4. We would go for any other implementation options, if none of these satisfies.